The AI customer support market has exploded to $12.06 billion in 2025, up from $9.53 billion in 2023, and is projected to reach a staggering $53.3 billion by 2034. This 35.8% CAGR reflects the impact of AI-powered help desk solutions across industries.
Companies implementing these intelligent platforms are seeing dramatic improvements, resolving tickets 52% faster, reducing costs by up to 30%, and achieving an average ROI of 3.7x. Top performers report up to 10.3x returns.
This guide examines the leading AI customer support software on the market, with detailed analysis of features, pricing, and the latest capabilities to help you make an informed decision for your business.
Comparison Table of Best AI Customer Support Software
| AI Tool | Best For | Price | Features |
|---|---|---|---|
| Freshdesk | Startups and SMBs seeking out-of-the-box solutions | $79/agent/mo | Freddy AI suite, omnichannel support, collaborative tools |
| Algomo | Multilingual, automated customer service | $9/mo | 100+ languages, 85% automation rate, GPT-4 integration |
| Dante AI | No-code chatbot deployment | $24-249/mo | Multiple LLM support, voice capabilities, custom training |
| Botpress | Technical teams needing customization | Free – $446/mo | Visual conversation builder, LLM integration, extensible APIs |
| Hoory | High-volume multilingual service | $6-42/mo | 120+ languages, call center integration, custom LLM choice |
| QuickBlox | In-app communication integration | Free – $647/mo | SmartChat Assistant, AI Extensions, chat/voice/video support |
| Ada | Large enterprise automation | Custom | Reasoning Engine, Machine Vision, 83% automation rate |
| Intercom | Conversational support with analytics | $29/mo + $0.99/resolution | Fin AI Agent, AI Copilot, Multi-Source Knowledge |
| Zendesk | Enterprise-scale customization | $55-115/agent/mo | AI Agents, Agent Copilot, Knowledge Graph, Generative Search |
| Netomi | Enterprise ticket automation | Custom | Sanctioned Generative AI, ConversationOS, 80%+ resolution rate |
Freshdesk is a widely-used help desk platform that has embraced AI through its Freddy AI suite. It offers omni-channel support (email, chat, phone, social) in one inbox, helping teams manage inquiries efficiently. Freddy AI powers chatbots and self-service, enabling the platform to automatically resolve common questions – reportedly deflecting up to 80% of routine queries from human agents. This means customers get instant answers for FAQs, while complex issues are routed to agents with helpful context.
Freshdesk’s user-friendly interface and strong automation capabilities make it a popular alternative to other big help desks, especially given its more affordable pricing and a free tier for small teams.
Beyond AI chatbots, Freshdesk excels at core ticketing and collaboration features. It includes a team inbox with collision detection to prevent duplicate work, SLA management to enforce response times, and a “thank you detector” that avoids reopening solved tickets. Agents can share ownership of tickets across departments and split one issue into sub-tickets for specialized handling, ensuring no query falls through the cracks. Freshdesk also integrates a knowledge base and community forum for self-service, which Freddy AI can draw upon to answer customer questions.
Who this is good for: Startups and SMBs looking for an out-of-the-box help desk with strong AI capabilities.
Pricing (USD)
- Free Plan: Available for up to 2 agents with basic ticketing and knowledge base
- Growth Plan: $15/agent/month (billed annually)
- Pro Plan: $49/agent/month (billed annually)
- Pro + AI Copilot Bundle: $78/agent/month (billed annually)
- Enterprise Plan: $79/agent/month (billed annually)
- AI Add-ons: Freddy AI Agent (first 500 sessions included, then $100 per 1,000 sessions) and Freddy AI Copilot ($29/agent/month)
Algomo is an AI-first customer support platform focused on multilingual, automated service. It offers advanced AI agents (chatbots) that can converse across 100+ languages, enabling companies to support a global customer base with ease. A standout strength of Algomo is its high automation rate – it claims to handle up to 85% of customer queries without human intervention. These AI chatbots are trained on your business’s knowledge (like FAQs, guides, and past tickets) to deliver accurate, context-aware answers. When a question is too complex, Algomo seamlessly hands off to a human agent, ensuring customers are never left stranded. This balance between automation and live agent takeover helps companies improve response times and satisfaction while controlling support volume.
In addition to chatbots, Algomo provides a full help desk toolkit. It supports omnichannel communication, meaning the AI and agents can manage inquiries from live chat, email, social media, and more in one place. Agents get a unified dashboard and real-time analytics on customer interactions, with AI-powered insights highlighting common issues and areas for improvement. Algomo also integrates with popular tools like Slack, HubSpot, and Shopify, fitting into existing workflows.
For deployment, the platform is cloud-based and no-code – users can create a custom ChatGPT-like bot for their website in as little as 4 minutes. Businesses ranging from e-commerce to SaaS have leveraged Algomo to scale support without proportional headcount, thanks to its combination of AI efficiency and human fallback.
Who this is good for: Small and mid-sized businesses (including startups) that need to support international customers or high volumes with limited staff.
Pricing (USD)
- Basic/Starter Plan: Starting around $9/month
- Pro/Growth Plan: Mid-tier pricing ($49-99/month)
- Enterprise/Scale Plan: Custom pricing
3. Dante (Dante AI)
Dante is an AI-powered customer support tool designed for no-code chatbot deployment. In minutes, businesses can set up custom AI agents (chatbots or even voice bots in beta) that greet customers, answer FAQs, and automate conversations 24/7. Dante’s platform emphasizes ease of use – you can create a chatbot trained on your own data (like website content or knowledge base articles) and launch it without writing any code.
Under the hood, Dante uses advanced language models to deliver human-like responses and learn from interactions. The AI agents can even be given a custom persona and tone to match your brand’s voice. With white-label options, the chatbot widget can be branded as your own, making it a seamless part of your customer experience.
Despite being AI-centric, Dante also covers essential help desk features. It supports multi-channel deployment – for example, you can integrate Dante chatbots into your website, Facebook Messenger, WhatsApp, or Slack. The system includes advanced insights dashboards to track engagement, resolution rates, and areas where the bot might need training. Importantly, Dante allows human takeover: when the AI reaches its limit or a customer requests an agent, the conversation can be transferred to a live person smoothly.
Who this is good for: Solo entrepreneurs, startups, and SMBs that need a quick, code-free way to add an AI chatbot to their support.
Pricing (USD)
- Free Trial: 14-day trial with 500 welcome credits
- Starter Plan: $24-30/month
- Premium/Advanced Plan: $83-99/month
- Enterprise/Pro Plan: $249+/month
Botpress is an open-source–origin platform and one of the most developer-friendly options for building AI chatbots and virtual agents. It provides a complete toolkit to design, train, and deploy AI-driven support bots, harnessing the latest in large language models (LLMs).
With Botpress, companies can craft custom conversation flows using a visual drag-and-drop studio, or tap into pre-built skills and templates for common support tasks. The platform supports integration with popular AI models (like OpenAI’s GPT-4) and allows “fusion” of these with rule-based logic – giving you control over the AI’s behavior.
For help desk use, Botpress enables chatbots that can handle inquiries, answer questions from a knowledge base, and even perform guided workflows such as troubleshooting or cancellations. Botpress has been shown to significantly reduce the number of support tickets reaching human agents.
It’s ideal for technical teams due to its flexibility and extensibility, including API connections, channel integration (Messenger, WhatsApp, etc.), and analytics to improve user intent recognition over time. It supports both cloud and on-premise deployment.
Who this is good for: Tech-savvy teams, developers, and enterprises that want a customizable AI support bot.
Pricing (USD)
- Pay-as-you-go Plan: Free to start with basic features and add-ons
- Plus Plan: $79/month (annual billing)
- Team Plan: $445/month (annual billing)
- Enterprise Plan: Custom pricing
Hoory is an AI virtual assistant built to streamline customer communications and help desk workflows. It combines a conversational AI chatbot with a full-featured support platform. Hoory’s AI assistant can be trained on your knowledge base and connected to your existing help center, enabling it to instantly answer customer questions and guide users to solutions at any hour. It supports 120+ languages, showcasing strong multilingual NLP capabilities out of the box.
Businesses can deploy Hoory’s chatbot on their website or integrate it into messaging channels to provide consistent, automated support. Meanwhile, Hoory’s backend provides a unified omnichannel inbox where human agents can see all customer conversations (email, chat, WhatsApp, etc.) in one place. The AI can pass the conversation to an agent when needed, or even assist the agents by suggesting answers.
What makes Hoory a robust help desk solution is that it’s not just a chatbot overlay – it includes ticket management, workflow automation, and contact management features like a traditional support system.
Who this is good for: Startups and small to mid-sized businesses that want to modernize support with AI but also need standard helpdesk functions.
Pricing (USD)
- Personal Plan: $6/agent/month
- Startup Plan: $16/agent/month
- Team Plan: $26/agent/month
- Business Plan: $42/agent/month
QuickBlox is primarily a communication backend (chat, video, voice) platform that has recently introduced a powerful AI virtual assistant to enhance customer support. It enables companies to build custom in-app messaging features and power them with AI.
The SmartChat Assistant can instantly respond to customer queries using your knowledge base and reduce the burden on human agents. It can also assist agents by suggesting responses in real time. QuickBlox AI supports live language translation, making it ideal for global support scenarios where agents and customers speak different languages.
Its flexibility makes it well-suited for companies with their own apps or platforms who want full control of the support experience from within their product.
Who this is good for: Companies with their own apps or platforms that want to embed chat, voice, or support directly.
Pricing (USD)
- Basic Plan: Free for up to 500 users
- Starter Plan: $107/month (10,000 users, 2 AI Extensions)
- Growth Plan: $269/month (25,000 users, 3 AI Extensions)
- HIPAA Cloud: $430/month (20,000 users with compliance)
- Enterprise Plan: From $647/month with full AI suite
Ada is a leading AI customer service automation platform, often described as an “AI agent” for support teams. It enables enterprises to deploy intelligent chatbots that can resolve a large portion of customer inquiries without human intervention. Ada’s strength lies in its sophisticated natural language understanding and personalized, context-aware responses.
Ada integrates with backend systems (like CRM and e-commerce platforms), allowing the AI to perform actions such as checking order status or resetting passwords. According to the company, Ada can resolve up to 70% of inquiries automatically. Setup is no-code and involves uploading knowledge base content and defining intents, after which the AI learns continuously.
It supports deployment across websites, mobile apps, Facebook Messenger, WhatsApp, and even voice support with real-time transcription and agent assistance.
Who this is good for: Large and fast-growing businesses that handle massive support volumes and want to scale efficiently with AI.
Pricing (USD)
- Custom pricing based on business size and needs
- Reported starting price around $1,000/year
- Contracts typically start at $75,000 for full support
- Usage-based model charged per conversation
- No public free tier, but trials are available
Intercom is a widely known customer communications platform that recently evolved into an “AI-first” solution. It merges live chat, onboarding flows, help desk inboxes, and a new generation of AI tools.
Its Fin AI agent is powered by GPT-4 and can answer customer questions by referencing help center content. Intercom claims Fin can resolve over 50% of tickets on its own. It also offers an AI copilot for agents that summarizes conversations, drafts replies, and adjusts tone with one click — all built into the Intercom inbox interface.
This creates a hybrid model where bots and agents collaborate in real-time to enhance support speed and accuracy.
Who this is good for: SaaS companies and SMBs looking for smart conversational support with minimal setup friction.
Pricing (USD)
- Base Platform: Starts at $29/month
- Seat-Based Tiers: Essential, Advanced, Expert
- Fin AI Agent: $0.99 per resolution
- Proactive Support Plus: $99/month (500 messages)
- Startup Program: 90% discount for eligible startups
- Free Trial: 14 days, no credit card needed
Zendesk is a longstanding leader in customer support software and now features advanced AI tools. It includes Answer Bot (to suggest help articles), Intelligent Triage (for intent and sentiment analysis), and newer generative AI that drafts replies and summaries for agents.
The AI works across email, chat, voice, and other channels. Zendesk’s models are trained on years of customer service data, making them particularly effective in support contexts. Features are tightly integrated into its multi-channel ticketing system.
Who this is good for: Mid-size and enterprise companies needing advanced customization and reliability in AI-enhanced support.
Pricing (USD)
- AI Agents: Essential (included), Advanced (paid)
- Suite Plans: Team ($55), Growth ($89), Professional ($115) per agent/month
- AI Resolutions: Start at $1.50 per resolution
- Pay-As-You-Go: $2 per resolution
- Dynamic Pricing: Allows reallocation across AI and human agents
- Free Trial: 14-day trial available
Netomi is an enterprise-focused AI platform that integrates with existing help desks like Zendesk or Salesforce. It acts as a resolution engine, automatically handling inbound emails or chats and providing accurate replies based on AI training.
Netomi can close tickets on its own, update CRM systems, categorize queries, and assist agents with relevant data if escalation is required. It also features a dashboard for administrators to fine-tune AI performance and manually approve or reject low-confidence responses.
Who this is good for: Enterprises with massive ticket volumes looking to automate at scale.
Pricing (USD)
- Custom pricing based on business needs
- No public pricing tiers
- Requires contacting sales for a quote
- No listed free tier or trial
The Bottom Line
The tools above demonstrate how integrating artificial intelligence – from smart chatbots to agent-assist features – can improve efficiency, consistency, and availability of support. Whether you’re a small business looking to provide instant answers on a budget (using tools like Freshdesk, Algomo, or Hoory), or an enterprise aiming to offload massive ticket volumes to virtual agents (with solutions like Ada or Netomi), there’s an option tailored to your needs.
When evaluating these platforms, consider factors like ease of implementation, integration with your existing systems, and the balance between automation and human touch that fits your service strategy. Adopting an AI-powered help desk tool can empower your team to deliver faster support and focus on what matters most – keeping your customers happy.
FAQ (AI Customer Support Software)
How does Freshdesk’s Freddy AI compare to Hoory’s AI assistant?
Freshdesk’s Freddy AI offers a comprehensive suite with agent assistance and automation but has a more complex pricing structure. Hoory excels in multilingual support (120+ languages) and high-volume processing, with simpler pricing tiers starting at just $6/month.
What are the main differences between Zendesk’s AI features and those of Freshdesk?
Zendesk’s AI focuses on outcome-based resolution with advanced features like Knowledge Graph and Generative Search, charging per resolution. Freshdesk emphasizes a more approachable UI with its Freddy AI Agent automating up to 45% of requests and Freddy AI Copilot providing agent assistance.
Can Hoory’s AI handle multilingual support effectively?
Yes, Hoory supports 120+ languages with both text and audio capabilities. Its high-volume request handling (up to 90,000 requests/minute) makes it ideal for global businesses requiring multilingual customer support.
How does Zendesk’s Answer Bot work in practice?
Zendesk’s Answer Bot uses AI to detect intent, language, and sentiment to auto-route inquiries and suggest knowledge base articles. It works across channels (email, chat, voice) and can draft replies, with businesses paying only for successfully resolved conversations.
What are the key benefits of using AI in help desk software?
AI customer support tools resolve 70–85% of inquiries autonomously while reducing costs by up to 30%. The technology balances automation with human expertise, creating hybrid support models that handle routine tasks automatically while preserving the human touch for complex issues.